Innovation of the Tanjung Pinang City Public Service Mall (MPP) in Improving the Quality of Public Services

Abstract

The importance of public service innovation can be seen from several studies  conducted previously on the discovery of public services in several regions in Indonesia.  The government through the Ministry of State Mechanisms and Bureaucratic Forms  (KEMENPANRB) has made one of the latest innovations in the implementation of  excellent services, namely the establishment of Public Service Malls (MPP) from the  issuance of Permenpan RB Number 23 of 2017. by the One-Stop Investment and Integrated  Services Service (DPMPTSP). Data analysis techniques in this study are data reduction,  data presentation and conclusions. Dissemination of data as many as 5 informants. This  research uses rogers theory in (yogi sumarno 2008: 17). The results showed that there were  33 agencies and 152 BUMN and BUMD services The novelty value of MPP, for example  OSS, digital signatures and MPP new innovations, namely the marriage place, the positive  value of MPP several services in one place population permits and simpege health permits,  digital ktp, sicantik, digital npwp and digital bpjs Effective and efficient Requirements are  facilitated by easy and fast online services and transparency constrained by human  resources and mediocre budget facilities and infrastructure MPP is known by many people  from social media and word of mouth promotional strategies. Conclusion The  TanjungPinang Public Service Mall (MPP) has run optimally, effectively and community  participation has been good, but there are still constraints in terms of human resources and  inadequate facilities. The suggestion is that DPMPTSP should add more facilities and then  coordinate with related agencies in the MPP.