Public Service Innovation Through Alien Reporting Application (APOA) At Class II Immigration Office Non TPI Dabo Brief

Abstract

In the history of human development is the smallest component of a group also known as people who will form a country. Citizens are those who live in a state or territory. Those who choose to live and settle in a certain area in relation to the state. This situation resulted in an increase in tourists being carried out by foreigners so that supervision of foreigners was held by the local Immigration Office. The Foreigner Reporting Application (APOA) is an application developed by the Directorate General of Immigration which is made to facilitate the process of reporting foreigners who will be detected even though they often move accommodation in different areas. Availability of foreigner data including identity, date of entry into Indonesian territory, visa, and residence permit along with movement or place of stay will optimize foreigner surveillance activities. The purpose of this study was to analyze the reporting services for foreigners at the Immigration Office Class II Non Immigration Checkpoints (TPI) Dabo Singkep, Lingga Regency before and after the Alien Reporting Application  system was established. This research method uses descriptive qualitative research  with 5 (five) informants. person. Retrieval of data that has been collected which is supported by the results of interviews with the success theory approach of Rogers' Innovation. From the results of the study it can be seen that this research has contributed to service innovation through the online stranger reporting application which has been quite successful, but when viewed from the provision of socialization on the use of the Foreigner Reporting Application (APOA) it has not been maximized and the hotel is less effective in informing the use of the Person Reporting Application Foreigners (APOA) to foreigners. And it needs improvement from the shortcomings to adjust the application to make it easier to access the website.