Implementation Of BBN One Stop Service (BOSS) In Handling Narcotics Problems In Tanjung Pinang City

Abstract

 The BNN One Stop Service (BOSS) website is an innovation in the field of e-government developed by the National Narcotics Agency (BNN) to provide one-stop integrated services to the community. Through BOSS, the public can access various services such as rehabilitation registration, urine test applications, public complaints, and online narcotics-related education. This study aims to analyze the implementation, effectiveness, and readiness level of the BOSS website in Tanjungpinang City based on the e-government assessment framework. The research method uses a qualitative approach with observation, document analysis, and assessment of variables that include institutional identity, content, features, community participation, usability, services, social media activities, and website security. The results of the study show that the implementation of BOSS in Tanjungpinang City has been running well and is integrated nationally. Based on the results of the e-government assessment, the BOSS website obtained a total score of 94% in the category of "excellent". However, challenges still lie in the low utilization of complaint features by the public and the limitations of language selection features. Increased socialization and technical improvements are needed so that BOSS can be used optimally by all levels of society.